We replace the ops role you don't want to hire for.
We replace the ops role you don't want to hire for.
We step in as your operations owner — stabilize the business, remove you from daily fires, and build systems your team can actually run and keep.
Talk to an operator — not a salesperson
Sound familiar?
If you're thinking about hiring an ops or office manager, this probably sounds familiar:
- —You're still the bottleneck
- —Every location runs differently
- —Phones, scheduling, and invoicing don't talk
- —Hiring ops feels risky, slow, or premature
- —Growth is creating chaos instead of leverage
You don't need another tool.
You need someone accountable for operations.
Most service businesses don't have an operations problem.
They have an ownership gap.
Ops breaks down because no one truly owns:
- Scheduling decisions
- Hiring standards
- Workflow enforcement
- Follow-through
Tools don't fix that. Processes alone don't fix that.
Ownership does.
BuiltBy exists to own operations — until your business is ready to own them internally.
What BuiltBy does
We act as the person you would have hired — or partnered with — if you could find the right one.
We step in as your operations lead. We take ownership of day-to-day execution, standardize workflows, and build systems that reduce dependence on you.
What we handle
- Centralize lead intake, scheduling, and follow-ups
- Standardize job flow and handoffs
- Implement reporting owners actually use
- Automate admin work that slows teams down
- Create playbooks your team can follow
How we operate
- —We own outcomes, not tasks
- —We simplify before we automate
- —We build systems your team can actually run
- —You keep the playbooks, workflows, and systems
How it works
A structured approach to getting you out of day-to-day operations
Diagnose
We assess current workflows, systems, and bottlenecks. Identify where time, margin, and leads are leaking.
Stabilize
Implement core workflows. Centralize key operations. Reduce owner involvement in daily fires.
Scale
Build repeatable systems. Enable growth without chaos. Hand off the keys — you own the systems we built.
Why BuiltBy
We act like an internal leader, not an outside advisor. We don't sell software — we run operations. We work alongside your team, focused on outcomes, not dashboards.
We're built for service businesses, not startups. We understand job costing, crew scheduling, customer callbacks, and the margin pressure that comes with growth.
Our systems are invisible. The results aren't. And everything we build is yours to keep.
How engagements work
This is not project work.
BuiltBy operates as an ongoing leadership role embedded in your business.
- 90-day minimum engagement
- Weekly operating cadence with the owner
- We own outcomes, not tasks
Most clients work with BuiltBy instead of hiring a full-time operations manager — or as a bridge to an internal hire once systems are stable.
Everything we build stays with you — the playbooks, workflows, and infrastructure.
Who we work with
We work with owners who:
- Want out of day-to-day operations
- Run real, messy businesses (not theory)
- Are ready for structure and accountability
Not a fit
BuiltBy is not for owners who:
- ✕Want templates or dashboards to self-manage
- ✕Aren't ready to hand over control
- ✕Expect results without change
Who we are
BuiltBy is led by operators who've built and run service businesses.
We've managed crews, handled callbacks, and know what it takes to scale without losing your mind.
Ready to stop running everything yourself?
Let's see if BuiltBy is a fit.
(917) 426-5187Talk to an operator — not a salesperson